Privacy Policy
1. Introduction
Detawk ("we", "us", "our") operates the language learning platform at app.detawk.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.
2. Information We Collect
2.1 Account Information
When you register, we collect your:
- Name and email address
- Password (stored as a one-way bcrypt hash, never in plain text)
If you sign in with Google, we receive your name and email from Google. We do not receive your Google password.
2.2 Payment Information
Payments are processed by Stripe. We do not store your credit card number or payment details on our servers. We receive and store subscription status, plan type, and transaction history from Stripe.
2.3 Usage Data
We collect information about how you use Detawk, including:
- Pages and drills you visit
- Units and sections you access
- Sign-up method and login activity
- App visit timestamps
This data is used to improve the product and is associated with your user account.
2.4 Error and Performance Data
We use Sentry to capture application errors. Error reports may include your IP address and browser information.
2.5 Feedback
If you submit feedback through the in-app widget (powered by UserJot), your message is associated with your account.
3. How We Use Your Information
We use your data to:
- Provide and operate the Detawk service
- Process payments and manage your subscription
- Send transactional emails (account confirmation, password reset, receipts)
- Analyze usage patterns to improve content and features
- Diagnose bugs and application errors
We do not sell your personal data to third parties.
4. Third-Party Services
We share data with the following services as necessary to operate Detawk:
| Service | Purpose |
|---|---|
| Google OAuth2 | Social sign-in |
| Stripe | Payment processing |
| PostHog | Product analytics |
| Sentry | Error tracking |
| UserJot | In-app feedback |
| ElevenLabs | AI audio generation (content only, not user data) |
5. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law (e.g., billing records).
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, contact us at: privacy@detawk.com
7. Cookies
We use cookies and similar technologies to maintain your session and remember your preferences. We do not use third-party advertising cookies.
8. Children's Privacy
Detawk is not directed at children under 16. We do not knowingly collect personal data from children.
9. Security
We use industry-standard measures to protect your data, including encrypted passwords, HTTPS, and access controls. No method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this policy. We will notify you of significant changes by email or by a notice on the platform. Continued use of Detawk after changes constitutes acceptance of the updated policy.
11. Contact
Email: privacy@detawk.com